The Absolute Best in Customer Service Training

The DiJulius Group brings you the #1 customer service conference in america. A once in a lifetime event and the summit of the customer service revolution.

This November 3rd & 4th, Cleveland, Ohio, hosts the world renowned Secret Service Summit, a two day customer service conference. More than10 presenters including best-selling authors, subject matter experts and global brand executives will be sharing their expertise after years of delivering world-class customer service.

Learn how brands like Nestle and Starbucks provide superior customer service while still operating a growing and profitable business in today’s economy.

This year's panel will consist of subject matter experts in e-commerce, business to business, sales and customer satisfaction measurement. The 2011 Secret Service Summit delivers the best customer service training you'll ever experience including a solid plan to take your company’s customer experience to the next level and make price irrelevant.